Covid-19 Update from Meller Braggins

After the news of a national lockdown was announced on the 4th January 2021, the Government has confirmed that the housing market will continue to remain open. Meller Braggins will continue to keep our clients moving safely throughout this period.

We will be following strict guideline precautions, we’re able to offer our full range of services, including valuations and viewings, whilst putting the safety of our customers, colleagues, and communities first.

Here are the full details of our comprehensive commitments to staying safe whilst helping you move home.

Appointments

We are operating on an appointment-only system, which applies to conducting viewings and valuations. Before going ahead with any home or office visits, we will ask:

• Is any party interested in viewing the property showing symptoms of Coronavirus?
• Has any party interested in viewing the property been asked to self-isolate?
• Are you or anyone from your household showing symptoms of Coronavirus?
• Are you or anyone from your household in a high-risk category?
  
  

Booking a Viewing

We are strongly encouraging all clients to view properties virtually ahead of any physical viewings. We offer interactive viewings on almost all of our properties – so you can take a virtual walking-tour around multiple houses from the safety of your sofa.

Physical viewings will only take place for clients that have expressed a strong interest in a property.

Home Visits

During any home visits, we will wear gloves and face coverings, in line with Government guidelines.

We would also ask that all clients wear gloves and masks when liaising with a Meller Braggins agent. If any client turns up for viewing without the necessary PPE, the appointment will regrettably have to be terminated.

We aim to ensure that no more than 2 people from the same household accompany a Meller Braggins staff member on home visits. Everyone must also maintain a minimum distance of 2 metres where possible with internal doors opened.

All parties viewing a property are also advised to wash their hands and avoid touching surfaces.

We will contact the owner in advance of any viewings and ask that all internal doors are open and surfaces have been wiped down before entry. Once the visit has taken place, the homeowner should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate.

If the property is empty, we will immediately wipe down any surfaces and door handles after a viewing.

If we are not present at the visited property, we will aim to make sure that both buyers and sellers clearly understand how the viewing should be conducted safely.

We are currently unable to drive clients to appointments or carry out any open house viewings.

Home moving

We will work with our clients, other agents, and legal firms to facilitate and promote flexibility when arranging move dates, to manage the timing risks presented by Coronavirus. We will ensure that any keys in our possession are appropriately cleaned before handover.

Further guidance

If you have any further questions or would like to book an appointment, please do get in touch with Emma James on 01565 817586.
To read the latest government advice on home moving in England during the coronavirus outbreak, click here.

We’d like to thank our clients for their support in following our guidance, which is keeping us all safe.